We collect various types of information to provide and improve our services. This includes:

2.1 Personal Information

• Contact Information: We collect your name, email address, phone number, and postal address when you register for our services or contact us for support. This information helps us to communicate with you and provide personalized services.
• Business Information: We gather information about your company, job title, and industry to better understand your needs and tailor our services accordingly. This data is crucial for delivering effective marketing campaigns and generating relevant leads.

• 2.2 Usage Data

• Service Usage: We monitor how you use our services, including the performance metrics of your campaigns and interactions with leads. This data helps us to optimize our services and provide you with insights to improve your marketing strategies.
• Technical Data: We collect information such as IP addresses, browser type, device information, and operating system to ensure compatibility and security. This data helps us troubleshoot issues and enhance user experience.

2.3 Cookies and Tracking Technologies

• We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us understand user behavior, improve website performance, and provide a personalized experience. You can manage your cookie preferences through your browser settings.

We use the collected information for various purposes, including:

• Service Delivery: To provide, operate, and maintain our social media marketing and lead generation services. This includes setting up campaigns, tracking their performance, and generating leads.
• Personalization: To tailor our services to your specific needs and preferences. Personalized content and recommendations enhance your experience and improve the effectiveness of our services.
• Communication: To communicate with you, including responding to your inquiries, providing updates on your campaigns, and sending important notifications. Effective communication ensures you are informed and supported throughout your engagement with us.
• Performance Monitoring: To analyze and improve the effectiveness of our services. We use data analytics to understand campaign performance, identify trends, and make data-driven decisions.
• Legal Compliance: To comply with legal obligations and protect our rights and interests. This includes data retention requirements, responding to legal requests, and ensuring our practices align with regulatory standards.

We may share your information with:

• Service Providers: Third-party companies that assist us in providing our services, such as hosting providers, analytics services, and customer support. These providers are contractually obligated to protect your data and use it only for the purposes specified by us.
• Legal Authorities: When required by law or to protect our legal rights. This includes complying with legal processes, enforcing our terms of service, and safeguarding the rights, property, and safety of NESPRO, our users, and the public.

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

At NESPRO, we prioritize the protection of your personal data by implementing robust technical and organizational measures. Our technical measures include advanced encryption technologies, secure firewalls, role-based access controls, and regular security audits. We also utilize intrusion detection systems and maintain regular data backups to ensure data integrity and availability.

Organizationally, we enforce comprehensive security policies and procedures, provide ongoing employee training, and have a detailed incident response plan in place. Additionally, we manage vendor compliance with stringent data security standards and require all personnel to sign confidentiality agreements. These steps ensure that everyone handling your data adheres to the highest standards of data protection.

Despite our rigorous security protocols, it’s important to acknowledge that no method of data transmission or electronic storage is entirely foolproof. Inherent risks are associated with internet-based and electronic data handling, which means we cannot guarantee absolute security. However, we strive to use the most effective means available to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

We also encourage you to take personal precautions, such as using strong passwords and keeping your software up to date, to further safeguard your information. If you have any concerns or questions about the security of your data, please contact us at [contact email]. We are dedicated to continuously improving our security measures and addressing any issues promptly to ensure your data remains secure.

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Service Delivery: We keep your data for the duration of your engagement with our services to ensure seamless operation and support.
• Legal Compliance: We retain data as required by applicable laws and regulations to comply with financial and audit requirements.
• Dispute Resolution: Information may be retained to resolve disputes, enforce our agreements, and protect our legal rights.
• Business Operations: Data that aids in business analytics, performance measurement, and strategic planning may be retained for longer periods, ensuring it is used only in aggregate and anonymized forms where possible.

Once the data is no longer necessary for these purposes, we will securely delete or anonymize it to prevent unauthorized access or use.

Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:

• Access: You have the right to request access to the personal data we hold about you, including the purpose of processing and the data recipients.
• Rectification: If you find any inaccuracies or incomplete data, you have the right to request corrections or updates to your personal data.
• Erasure: You can request the deletion of your personal data if it is no longer necessary for the purposes for which it was collected or if you withdraw your consent (where applicable).
• Restriction: You have the right to request the restriction of processing your data under certain conditions, such as disputing the accuracy of your data or objecting to our data processing practices.
• Portability: You can request a copy of your personal data in a structured, commonly used, and machine-readable format and have the right to transmit that data to another controller.
• Objection: You have the right to object to the processing of your personal data based on legitimate interests, direct marketing purposes, or other specified grounds.

To exercise any of these rights, please contact us at [contact email]. We will respond to your request within the time frame required by law and provide you with information on any actions taken.

We may update our Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your personal information. Your continued use of our services after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

If you have any questions about this Privacy Policy, or if you wish to exercise your rights or have concerns about our privacy practices, please contact us:

• By Email: [contact email]
• By Mail: NESPRO, [Address], London, United Kingdom

Thank you for choosing NESPRO. Your privacy is important to us, and we are committed to protecting your personal data while providing exceptional social media marketing and lead generation services. We value your trust and will continue to work diligently to maintain the highest standards of data protection and privacy.